Products from Prabhix Technologies

Operations console for a small online business.

OneOps is the operations console for a small online business: website visitors and live chat, a shared helpdesk inbox, storefront and orders, team and billing. Sold per organization, on web and mobile.

• • Shared team inbox with assignment, SLA tracking and canned replies
• • Live chat with visitors, plus who is on your site right now
• • Storefront administration: catalog, orders, customers, discounts
• • Staff, teams and custom roles with fine-grained permissions

Mobile repair shop management, end to end.

MobiStack is a purpose-built platform for mobile repair businesses — inventory, repair workflows, point-of-sale, billing, and an offline-first technician app with part-compatibility intelligence.

• • Repair ticket lifecycle with status tracking and customer notifications
• • Inventory with serial tracking and low-stock alerts
• • Offline-first mobile app for technicians on the shop floor
• • Part compatibility engine to reduce mis-orders and returns

Personal mail for hosted Prabhix addresses.

Mailroom is a person's own mail on a Prabhix-hosted address, with folders, stars and drafts. Helpdesk and shared team inbox stay in OneOps; Mailroom is the individual inbox, with a Company mail view for organization admins.

• • Mailbox sidebar with folders and starred threads
• • Thread and message reading with Identity sign-in
• • Compose, drafts, aliases and signature
• • Company mail for members who can read every mailbox the organization owns

Shared inbox and SLA tracking, built into OneOps.

The helpdesk module of OneOps — shared mailboxes, conversation threading, agent assignment, SLA tracking, and automation rules for support teams. Reached at /inbox in the OneOps console, not a separate product.

• • IMAP ingestion with MIME parsing and thread reconstruction
• • Agent assignment with team-scoped visibility
• • Configurable SLA thresholds and breach notifications
• • Canned replies with variable substitution