OneOps
Operations console for a small online business.
OneOps is the operations console for a small online business: website visitors and live chat, a shared helpdesk inbox, storefront and orders, team and billing. Sold per organization, on web and mobile.
Features
Capabilities
Shared team inbox with assignment, SLA tracking and canned replies
Live chat with visitors, plus who is on your site right now
Storefront administration: catalog, orders, customers, discounts
Staff, teams and custom roles with fine-grained permissions
Subscription, seats and GST invoicing via Razorpay
Audit and event logs, searchable and exportable
Architecture
What sits inside OneOps
Module detail for the operator console — not a company-wide platform pitch.
Multi-tenant workspaces
Each customer organization has isolated data boundaries. Members, teams, roles, and invites — scoped by organization_id.
Unified email & helpdesk
Shared inboxes with IMAP ingestion, conversation threading, agent assignment, SLA tracking, and canned replies.
Razorpay billing
Plans, subscriptions, seat-based proration, GST invoicing, and webhook-driven entitlements.
RBAC
Fine-grained permissions bundled into system and custom roles with team scoping.
Audit logging
Append-only audit trail for sensitive operations, with archival for long-term retention.
Built to scale
Cursor pagination, Redis caches, and outbox workers so a single organization can grow large.
Isolation
Tenant boundaries
Shared-schema multi-tenancy with redundant isolation layers so one organization never sees another’s data.
- JWT claims — organization membership carried in the access token
- Request filters — tenant context applied on every API call
- ORM filters — Hibernate query filters scoped by organization_id
- Postgres RLS — row-level security on high-risk tables
Try OneOps
Sign in to the live application, or book a guided walkthrough with our team.